2024年排名前五的客户体验管理课程

客户体验管理是一个热门词汇，包含了广泛的以客户为中心的战略。成功的客户体验管理的三大支柱是客户满意度、客户忠诚度和客户宣传。公司必须了解他们的客户和他们想要什么。他们还需要了解竞争对手以及公司如何使其产品和服务与众不同。通过实施客户体验管理，公司可以吸引和保留客户。

2024年最好的客户体验管理课程

本课程旨在教育学习者了解客户体验管理的最佳实践。学员将了解到客户体验和客户服务的重要性，以及提供良好客户体验的最佳方法。他们还将学习识别良好的客户体验应该是什么感觉，以及如何实施能够改善客户体验的做法。

在该课程的主要议题中，你将学习。

• COMMON CUSTOMER JOURNEY MAPPING MISTAKES TO AVOID
• RESOURCES/HELPFUL LINKS
• THE BENEFITS OF DELIVERING A GREAT CX
• HERE IS WHY CUSTOMER EXPERIENCE SHOULD BECOME YOUR #1 PRIORITY
• CUSTOMER EXPERIENCE MANAGEMENT (CX): CHEAT SHEET FOR BUSY PROFESSIONALS
• 2020 – CUSTOMER EXPERIENCE MANAGEMENT (CX) TRAINING
• TWO BUILDING BLOCKS OF CUSTOMER EXPERIENCE YOU SHOULD NOT IGNORE
• BEST PRACTICES FOR CX LEADERS
• EVALUATE YOUR CX STRATEGY BY ASKING THESE QUESTIONS
• CUSTOMER EXPERIENCE (CX) VARIABLES

BEST SELLER Customer Experience Management (CX): MASTERCLASS 2021 Manos Filippou #1 Customer Experience Management Course. Discover The Art Of A Client-Centric Culture. Customer Journey. B2B. B2C. 4.35 (2190 ratings)

2024年最好的客户体验管理完整课程

本课程将涵盖客户体验管理的基础，包括测量客户体验的重要性。你将学习如何评估客户反馈，评估客户情绪，并优化客户体验。该课程将带你了解客户旅程，以确定客户体验优化的最重要接触点。您还将学习如何设计和创建客户旅程以推动客户满意度和忠诚度。

在本课程的主要议题中，你将学习。

• Address Your Organization’s Structure
• How Omnichannel Is Changing Retail: A Look At Recent Shopping Trends
• Build Strong Relationships With Your Customer
• Know Your Customer (KYC)
• Implement Consistency Across Channels
• Technology Utilization & Integration
• Development Of An Omnichannel Customer Experience Management Strategy
• The Rise Of The Multichannel Customer

Omnichannel Customer Experience Management (CX) Dana Mando How To Create A Seamless Customer Experience In An Omnichannel Ecosystem 4.51 (379 ratings)

2024年最好的客户体验管理快速课程

学习如何使你的公司成为以客户为中心的组织，并通过客户体验管理课程推动客户成功，你可以在短短几个小时内完成。本课程将教授如何通过一个你可以在几个小时内完成的客户体验管理课程来创造和改善客户体验和你公司的客户成功。

在本课程的主要议题中，您将学习到。

• How to Create a Customer Experience Blueprint?
• Writing customer personas to engage employees
• Leveraging Customer Attitudes & Emotions & Psychology
• Understanding Customer Wants & Needs & Expectations
• Take Action with Customer Experience Blueprint
• Why Customer Experience Blueprint Is Key To your Business Success?
• COURSE MATERIALS FOR DOWNLOAD
• Involving customers in Customer Experience Blueprint Design
• Using Outcome Based Segmentation

Customer Experience Management Blueprint Janne Ohtonen, PhD Learn How To Create A Profitable and Cost-Effective Customer Experience Strategy with These Practical Tools and Lectures 4.47 (295 ratings)

2024年最好的客户体验管理实践课程

客户体验管理课程提供了将理论应用到工作中的实践练习，例如：了解客户体验管理的基础知识，理解客户体验管理的重要性，以及培养你的客户体验管理技能。

在该课程的主要议题中，你将学习到。

• Module 4 – Transforming insights into action
• Introduction
• Module 1 – Becoming truly customer centric
• Module 2 – Generating the right insights
• Module 3 – Increasing customer retention

CX – Customer Experience Management in 2020 and 2021 Matthieu Bonelli How to put your customers first, every time, in this intermediary course. 4.43 (122 ratings)

2024年最适合初学者的客户体验管理课程

本课程旨在让学员充分了解客户体验（CX）管理的内涵，以及如何利用这一概念与客户和其他利益相关者接触。它将涵盖客户体验管理的关键方面，如客户体验战略、客户体验测量和客户体验规划。

在该课程的主要议题中，您将学习到。

• ADDITIONAL CONTENT: Interviews with Industry Professionals
• How to «Wow» Your Customers
• Building Rapport in Customer Service
• Managing Customer Expectations
• Introduction
• Active Listening Skills
• FAQs & Course Feedback
• Dealing with Upset Customers
• Social Media for Customer Service
• Getting Started

Customer Service Success: Take Your Skills to the Next Level Viktoriya Maya Excel at customer relationship management | Improve your soft skills | Create positive experiences to wow your customers 4.69 (300 ratings)